ORDERING AND DELIVERY
Depending on demand and items ordered, it will generally take us one to four weeks to make your product/table for you from the date we receive your payment/confirmation. Please note that custom orders and/or large quantities may take longer than 4 weeks.
If you have a deadline, please let us know and we will try and accommodate.
You may collect your product/table from our workshop in Botany, NSW at no charge, provided that the product/(s) is collected:
- Between 9:00AM and 4:00PM;
- Between Monday to Friday (excluding public holidays); and
- With minimum 48 hours’ written notice, via the following email: firstname.lastname@example.org
When requesting a quote, you will be notified of the shipping cost. Delivery costs may vary due to factors including, but not limited to:
- Level of Customisation of product/(s) (dimensions, materials used etc);
- Packaging/Wrapping of Items/(s);
- Number of pieces/items delivered;
- Exact distance to be travelled; and
- Changes in freight prices.
We will confirm total price for delivery when a quote is requested. Alternatively, you may agree to arrange for your own collection and delivery.
We will provide you with an estimated delivery time, via phone/email, for the product/(s) to arrive at your designated location, once we hand over the products to our couriers for delivery.
Under the Australian Consumer Law (ACL) you have certain rights (consumer guarantees) that cannot be excluded. This means that our products must, amongst other things^:
- Be Safe, lasting and with no faults;
- Look reasonable; and
- Do all the things someone would normally expect them to do.
^For more information on consumer guarantees please visit the ACCC website.
If the product/(s) provided to You by Us do not meet these criteria then under the ACL You may be entitled to your preference of a repair, replacement or refund where the product/(s) has a major defect, and a repair or replacement where the product has a minor defect.
We can not provide refunds, exchanges, or store credit where you have reconsidered your order. Accordingly, please make sure the product(s) selected when placing an order are what you are after, before making an order.
We understand that advertised photos of a product may look slightly different to the actual final product/(s) received due to lighting and angles, and/or due to natural variations in the timber and metal. If you would like to organise an appointment to see a sample before ordering, please contact us at email@example.com or on 02 9700 0605
In addition to this, by placing an order you warrant that you have read and understood our terms.
Variations on Natural and Recycled Timbers:
Due to the nature of natural and recycled timbers our trestle tables and wood products come with some natural imperfections, which gives each piece a certain character.
Furthermore, sometimes cracks/splits may occur in natural and recycled timbers. This is a natural occurrence and is no way a fault. Natural and recycled timbers can expand and contract with extreme temperatures. The placement of your trestle table or wood products can affect its longevity.
Our tables/items are not considered to be ‘outdoor furniture’ so avoid placing your product/(s) in direct sunlight, or in moist, damp or overly dry environments.
The colours on recycled timber will vary from piece to piece. All pieces come in their own individual colour and no two pieces will be the same.
ITEMS DAMAGED IN TRANSIT
We do our best to ensure the product/(s) are safely packaged once they leave our workshop, however we are UNABLE to guarantee what happens to
the product/(s) during transit.
We DO NOT take responsibility for any damage that occurs to the product/(s) while they are delivered to you.
You (the purchaser/the consumer) agree to assume the full risk and liability for any damage that might occur to the product/(s) while they are delivered to you. The damage that you assume risk and liability for includes (but is not limited to) any damage that occurs during:
- Loading of product/(s) onto transportation vehicle;
- Transit from workshop to your chosen destination; and
- Unloading of product/(s) from transportation vehicle to your chosen destination